Automated Return and Exchange

Welcome to Cozmetica, where customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations or preferences, which is why we've introduced our hassle-free automated return and exchange program. With just a few simple steps, you can initiate a return or exchange and have your issue resolved efficiently.

Features in Return

Easy Initiation: Provide your order number and email to access your order details.

Select Products: Choose the item(s) you wish to return from your order.

Reason for Return: Tell us why you're returning the product to help us serve you better.

Refund Options: Select your preferred refund method - whether it's a refund to your original payment method or a voucher for future purchases.

Convenient Pickup: Opt for doorstep pickup for your return package.

Claim Number: Receive a unique claim number for tracking and processing.

Features in Exchange

Simple Initiation: Enter your order number and email to view your order history.

Choose Items: Select the product(s) you want to exchange.

Reason for Exchange: Let us know why you're exchanging the product to assist us in finding the perfect replacement.

Select Alternatives: Browse and select an alternative product or variant from our wide range of offerings.

Pickup Option: Arrange doorstep pickup for the item you wish to exchange.

Claim Number: Obtain a claim number to monitor the status of your exchange request.

Approval Process

Once you've submitted your return or exchange request, our team will process it within 48 hours. You can track the status of your claim using the provided claim number.

At Cozmetica, we strive to make your shopping experience as seamless as possible. Our automated return and exchange program ensures that you can shop with confidence, knowing that assistance is just a few clicks away.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. Thank you for choosing Cozmetica

FAQs:

• What will I need to lodge a complaint?

You need to have your order number and email id to lodge a complaint

• After delivery how much time is allowed to submit complaint?

You will have 15 days after getting your parcel to submit your complaint

• Do I need any pictures as evidence to submit?

Yes, pictures will be required to submit as a complaint evidence?

• Do I need to call cozmetica’s helpline after that?

No, you are not required to call our helpline. Our complaint officer will contact you within 24 hours to verify and resolve your complaint

• Can I select the different product in exchange of complained product?

Yes, you can select different product but if there is price difference is more than previous product customer need to pay and if they price difference is less than previous product cozmetica will refund you

• What is the time duration to resolve a complaint?

Our team will close your complaint within 72 hours from the time it has been launched

• Can I Return or Exchange My Purchased Items for Any Reason?

Yes, you can always return within 15 days of your Online purchase

• Will I receive any complaint no after submission?

Yes, you will receive complaint no through which you can track your complaint along with resolution stage

• Is there is any other way notification that I can get for complaint tracking?

Yes, you will receive complaint email notifications as well at every stage