Below FAQs are based on some common concerns of our customers, if you have other questions, please Click Here to contact us.
Yes, we have 100% original and authentic products only.

We are an online store only.

Our office is based at DHA III - Lahore, and you can visit us during working hours (Monday to Friday: 10:00 AM - 6:00 PM) for order pickup or any product/service query.

Our nationwide delivery charges are Rs.150, and we offer free delivery on order value of Rs.3000 and above.
We only ship products within Pakistan.

Our delivery time nationwide is 3-5 working days or earlier.

Please make sure that complete address and active mobile number in mentioned with the order to help the delivery on time (incomplete information may cause delay in delivery).

To place an order follow these steps:

1. Add to cart any item
2. Click "Checkout"
3. Enter detailed information
4. Check shipping information & charges.
5. Select payment option.
6. Order confirmation message

We facilitate following payment methods/options:

1. Cash on delivery (COD)
2. Debit / Credit Card
3. Bank Transfer - if required (please contact customer service for guidance).

No, Shipping Address should match Billing Address.

You will receive the order confirmation and order shipment details via Email on the provided ID.
Also, kindly check “Spam” folder or “Promotions” tab in your email, as sometimes the emails may get delivered in these sections.

Discount codes are part of the promotional campaigns through Email/FB/Instagram/Merchandise. And cannot be found on website.
If you have any discount code with you, you can use it by entering the code during checkout process. Or leave the discount code field empty.

You can auto track your order on our website's with our chat widget's help:

1. Click on "Live Chat" widget.
2. Click "Find an Order"
3. Enter Order ID & Email then click Search.
4. Click on Shipment Number

Yes, you can request to cancel your order if it has not been dispatched from our warehouse yet. Please contact the Customer Service Team for further inquiries.
Yes, your order can be modified before it leaves the warehouse. Please contact the Customer Service Team for further inquiries.
Click Here to refer to our Return & Replacement policy section.
Yes, we have a Loyalty & Rewards program, under this program our customers are awarded points for shopping and they can use these points to get further discounts. Click Here for further details.
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