What is Cozmetica.pk?

Cozmetica.pk is an online beauty and skincare store offering a wide range of skincare, haircare, makeup, fragrance, and personal care products from popular local and international brands.

Are the products on Cozmetica.pk authentic?

Yes. We are committed to providing genuine and authentic products. Products are sourced through trusted suppliers and distribution channels.

How can I place an order?

Simply browse our website, select your desired product, add it to your cart, and proceed to checkout. Enter your delivery details, select your preferred payment method, and place your order.

Do I need an account to place an order?

No. You can place an order as a guest. Creating an account allows you to easily track your orders and manage your information.

Can I change or cancel my order?

If you need to change or cancel an order, please contact our customer support team as soon as possible. Requests can only be accommodated before the order has been dispatched.

Where does Cozmetica.pk deliver?

We deliver across Pakistan, subject to courier service availability in your area.

How long does delivery take?

Orders are generally delivered within 2–5 working days, depending on the destination and courier service. Remote areas may require additional delivery time.

How much is the delivery charge?

Delivery charges may vary depending on your location, order value, and ongoing promotions. The applicable shipping charges will be displayed during checkout.

How can I track my order?

Once your order has been dispatched, you will receive tracking information through the contact details provided with your order.

Is Cash on Delivery available?

Yes, Cash on Delivery is available for eligible orders and locations.

Is online payment secure?

Yes. Online payments are processed through secure payment channels. Cozmetica.pk does not store your complete card details.

Can I return a product?

Returns are accepted only in accordance with our return policy and for eligible situations, such as receiving a damaged, defective, incorrect, or otherwise qualifying product.

Can I exchange a product?

Eligible products may be exchanged according to our exchange policy. Please contact customer support before sending any product back.

What should I do if I receive a damaged product?

Please contact our customer support team as soon as possible after receiving your order. We may request photographs or videos of the package and product to investigate the issue.

What if I receive the wrong product?

Please contact us immediately with your order number and details of the product received. Our team will review the issue and guide you through the resolution process.

Can I return a product after opening or using it?

For hygiene and safety reasons, opened or used beauty and personal-care products may not be eligible for return or exchange. Eligibility depends on the product and the circumstances of the return.

How do I know which product is right for my skin?

Product pages include information about ingredients, benefits, usage, and suitability wherever available. If you're unsure, you can contact our customer support team for general product guidance.

Are all products suitable for every skin type?

No. Different products are formulated for different skin types and concerns. Always check the product description, ingredients, and recommended usage before purchasing.

How should I use my skincare products?

Follow the usage instructions provided on the product packaging or product page. If you're introducing a new skincare product, it is generally recommended to patch test first.

Do you offer discounts and promotions?

Yes. Cozmetica.pk regularly runs special offers, brand promotions, seasonal campaigns, and discount deals.

How can I find your latest offers?

Keep an eye on our website and official social media channels for the latest promotions, launches, and exclusive deals.

Can I use more than one discount code on an order?

Unless specifically stated otherwise, only one promotional discount code can generally be applied to an order.

Why isn't my discount code working?

Your discount code may have expired, reached its usage limit, or may not apply to the products in your cart. Please check the terms and conditions of the promotion.

Why does the product I receive look slightly different from the website image?

Packaging, labels, and product designs may change based on the manufacturer's updates. The product image on the website may therefore differ slightly from the latest packaging while the product itself remains the same.

What if I have a question that isn't answered here?

We're happy to help. Contact our customer support team and we'll do our best to assist you with your query.