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Frequently asked questions
Q: What is Cozmetica and what does it sell?
Cozmetica is Pakistan’s online beauty destination for 100% original skincare, makeup, haircare, personal care, baby care, and wellness products.
We offer 180+ international, Korean, and Pakistani brands, and have delivered 2 million+ products across 500,000+ customer orders nationwide.
Q: What is the return policy?
Returns and Exchanges can be requested within 72 hours of delivery for following reasons.
✅Wrong products delivered
✅Damaged products delivered
✅Missing products in the order
Q: How long does it take for an order to arrive?
Our delivery time nationwide is 3-5 working days or earlier, after the order has been confirmed.
The delivery time of all orders is subject to change depending on weather and public safety conditions.
Q: Where is Cozmetica based and do they deliver all over Pakistan?
We are a Lahore-based online beauty store, proudly serving customers across Pakistan since 2018.
Enjoy 100% original beauty products delivered nationwide in 3–5 working days.
Delivery is free on orders above Rs. 5,000; otherwise, charges range from Rs. 125–249, based on order value.
Q: What payment methods does Cozmetica accept?
We accept Cash on Delivery (COD), credit and debit cards, and bank deposit payments.
Q: How can I track my order?
You can track your order easily through our website.Track here .
Q: Why are Cozmetica's prices lower than other beauty stores in Pakistan?
Cozmetica works directly with brands, authorised distributors and import selected products in bulk, helping reduce unnecessary middlemen and operating costs.
This allows us to offer 100% original beauty products at competitive prices - without compromising on authenticity.
Whether you are shopping for COSRX, Maybelline, Beauty of Joseon, or other leading brands, you receive genuine products at great value.



















