Return & Replacement Policy
We at Cozmetica understand the importance of Returns & Replacements when it comes to shopping online. But, in order to evade fraudulent activities, following conditions must be met to be eligible for our Return & Replacement offer:
- Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
- Claims must be raised within 24hours of delivery date. Any claim raised after 24 hours of the delivery date will not be accepted.
- Claimed item must not be unsealed / opened / used and should stay in its original packaging & condition.
- Replacement will only be issued against claims that are posted back to our warehouse in 7 days of delivery date. Once the return is received and analysed by quality assurance team, replacement will be issued upon successful product condition evaluation.
- Customers can choose to send the item back to our address or request a pick-up and our team will arrange pickup via the logistic partners (if the facility is available in the concerned city/area).
- The items being returned are customers' responsibility until they reach our warehouse, so should be properly packed to avoid delivery damages.
- Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement – please report the case in detail to Customer Service team for any possibility.
- Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement.