Return & Replacement Policy
We at Cozmetica understand the importance of Returns & Replacements when it comes to shopping online. But, in order to evade fraudulent activities, following conditions must be met to be eligible for our Return & Replacement offer:
- Returns & replacements policy is only applicable if the received items are either damaged or wrongly delivered (at our fault).
- Claims must be raised within 24 hours of delivery date. Any claim raised after 24 hours of the delivery date will not be accepted.
- Claimed item (if delivered wrong) must not be opened/used and should stay in its original packaging & condition.
- Replacement will only be issued against claims that are posted back to our warehouse in 7 days of delivery date. Once the return is received and analyzed by Cozmetica, replacement will be issued upon successful product condition evaluation.
- In case we request the item to be sent, Return shipping charges shall be paid by the customer. (delivery charges paid by customer will be redeemable in coupon code form).
- The items being returned are customers' responsibility until they reach our warehouse.
- Replacement of same product & shade will be issued, Change of mind or shade or product is not applicable for repalcement.
No Exchange No Returns on sales promotional stocks
We only ship products within Pakistan and currently we are charging a flat rate shipping of PKR 150 on all orders. We strive to deliver in 3-5 working days.